Thank you for choosing us! We want you to be completely satisfied with every item you purchase. If you are not happy with your order or any specific item, we are here to help.
Please read our Return and Refund Policy carefully before making a purchase.
1. 14-Day Refund Policy
We offer a return and refund service for requests made within 14 business days from the date your item is delivered.
If you are not satisfied with your purchase, you may contact us within 14 days of receiving the item to submit a return or refund request.
Requests made after the 14-day period may not be eligible for processing under this policy, unless otherwise required by applicable law.
2. Return Conditions
To ensure your return can be processed, please meet the following conditions:
The item must remain unused and unworn.
The item must be in its original condition, free from any damage caused by the user.
Please include the original packaging, tags, and any accompanying accessories whenever possible.
A valid order number or proof of purchase must be provided.
Returns must be confirmed by our customer service team before being sent back.
As jewelry is an item worn on the body, for hygiene and quality assurance reasons, items that have been used or worn may not be eligible for standard returns—unless the item is defective or otherwise required by law.
3. How to Request a Refund
If you would like to request a refund, please follow these steps:
Contact us via our customer service email within 14 days of receiving your item.
Provide your order number, the name of the item, and the reason for your refund request.
If the item is damaged or defective, please provide relevant photographs.
Wait for our customer service team to confirm your refund or return request.
Follow the instructions provided by our customer service team to complete the return process.
Please do not return any items without prior confirmation.
4. Refund Processing Time
Once your returned item has been inspected and approved, or your refund request has been authorized, we will process the refund using your original payment method.
Refund review and processing typically take 3–5 business days. Refund Processing Time: This depends on your bank or payment service provider.
If the original payment method cannot receive the refund, we will contact you to discuss an appropriate alternative arrangement.
Please note that banks or payment platforms may require additional time to process and credit the refund to your account.
5. Return Shipping Costs
If a return is initiated for personal reasons—such as a change of preference or an incorrect purchase—the return shipping costs are generally the responsibility of the customer.
If an item is defective, incorrect, or damaged during transit, please contact us. We will assess the situation, provide an appropriate solution, and cover any applicable return shipping costs.
6. Damaged or Incorrect Items
If you receive an item that meets any of the following criteria:
The item was damaged during transit.
The item received does not match your order.
The item has an obvious manufacturing defect.
The item has other quality issues that prevent normal use.
Please contact us as soon as you discover the issue, and provide your order number along with relevant photographs.
We will verify the details and, in accordance with applicable laws and the specific circumstances, offer a refund, an exchange, or another appropriate solution.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation and process a refund.
If the order has already been shipped, it may not be possible to cancel it directly; in such cases, you may request a return after receiving the item, in accordance with this policy.
8. Non-Refundable Situations
To the extent permitted by applicable law, the following items or scenarios may not be eligible for standard returns or refunds:
Returns initiated for personal reasons after the 14-day request period.
Items that have been used, worn, or damaged by the user.
Items damaged due to improper use or storage.
Items missing necessary accessories or required return documentation.
These limitations do not affect your statutory rights regarding product quality, legal refund entitlements, or any other consumer rights that cannot be excluded by law.
9. Contact Us
If you have any questions regarding returns, refunds, or your order, please feel free to contact us via the following channels:
Customer Service Email:access@aurumvyrn.com
Our customer service team will do their best to assist you.